1. Now, read together the resolution of the episode:

The parents were called on the phone and finally showed up. During the meeting, the teachers realized that the boy’s family did not speak nor understand Italian. Therefore, they had refused to sign the written notice because they rightly never sign what they did not understand.

The teachers asked the boy to act as a linguistic mediator and help his parents understand what the teachers wanted to tell them. The family thus understood and was immediately willing to collaborate. The situation changed radically, and the boy’s behavioural issues ceased in no time

2. together trying to answer the following guiding questions:

• What do you think about the resolution of the CIE?
• Does reflecting on this CIE raise new awareness in you?
• What did you learn from this CIE?